Community Survey – Council report

Council scores well in 2015 Shoalhaven Community Survey

 

Shoalhaven City Council Mayor, Joanna Gash has welcomed the 2015 Shoalhaven Community Survey results which have demonstrated an increase in the organisation’s overall satisfaction rating.

 

The organisation received an 85 percent overall satisfaction rating which was a two percent increase on the previous year’s result.

 

Mayor, Gash said Council had engaged IRIS Research to undertake the annual survey with the results used to help obtain overall satisfaction ratings with Council’s service and facilities.

 

The Mayor said the results were also used to highlight the services and facilities the community viewed as the most important and how the organisation was tracking in those areas.

 

“The annual Shoalhaven Community Survey is a fantastic resource demonstrating the area’s in which Council needs to make improvements,” said Clr Gash.

 

“I am extremely pleased to see Council’s overall satisfaction rating has again risen over the past 12 months to remain well above the average mark.

 

“It also very rewarding to have seen satisfaction numbers increase right across the board particularly in the areas of leadership and the organisation’s timeliness in responding to requests.”

 

“While I was also pleased to see a much improved satisfaction rating for Council’s consultation with the community, the appearance of towns and villages and the promotion of tourism.”

 

“As always, there remains areas in which the community feels Council can continue to improve. These include the management of residential development and sealing of rural roads.”

 

“The survey provides an important indicator as to how Council is tracking in relation to the organisation’s Key Result Areas and Key Priorities as identified in the Community Strategic Plan.”

 

Importantly, the results also showed Shoalhaven residents to have an above average rating on the Australian Unity Wellbeing Index with a personal rating of 78.29 across the Shoalhaven.

 

The Shoalhaven’s rating is above the national average of 75 and has again shown a positive trend upwards on last year’s index.

 

The Australian Unity Wellbeing Index is used to rate satisfaction with economic, environmental and social conditions and gives insights into our individual wellbeing.

 

Mayor, Joanna Gash said IRIS had contacted a cross section of over 500 randomly selected local respondents via telephone throughout the last week in June as part of the survey.

 

The full survey results are available for viewing on Council’s website www.shoalhaven.nsw.gov.au.

 

 

 

 

Council scores well in 2015 Shoalhaven Community Survey

 

Shoalhaven City Council Mayor, Joanna Gash has welcomed the 2015 Shoalhaven Community Survey results which have demonstrated an increase in the organisation’s overall satisfaction rating.

 

The organisation received an 85 percent overall satisfaction rating which was a two percent increase on the previous year’s result.

 

Mayor, Gash said Council had engaged IRIS Research to undertake the annual survey with the results used to help obtain overall satisfaction ratings with Council’s service and facilities.

 

The Mayor said the results were also used to highlight the services and facilities the community viewed as the most important and how the organisation was tracking in those areas.

 

“The annual Shoalhaven Community Survey is a fantastic resource demonstrating the area’s in which Council needs to make improvements,” said Clr Gash.

 

“I am extremely pleased to see Council’s overall satisfaction rating has again risen over the past 12 months to remain well above the average mark.

 

“It also very rewarding to have seen satisfaction numbers increase right across the board particularly in the areas of leadership and the organisation’s timeliness in responding to requests.”

 

“While I was also pleased to see a much improved satisfaction rating for Council’s consultation with the community, the appearance of towns and villages and the promotion of tourism.”

 

“As always, there remains areas in which the community feels Council can continue to improve. These include the management of residential development and sealing of rural roads.”

 

“The survey provides an important indicator as to how Council is tracking in relation to the organisation’s Key Result Areas and Key Priorities as identified in the Community Strategic Plan.”

 

Importantly, the results also showed Shoalhaven residents to have an above average rating on the Australian Unity Wellbeing Index with a personal rating of 78.29 across the Shoalhaven.

 

The Shoalhaven’s rating is above the national average of 75 and has again shown a positive trend upwards on last year’s index.

 

The Australian Unity Wellbeing Index is used to rate satisfaction with economic, environmental and social conditions and gives insights into our individual wellbeing.

 

Mayor, Joanna Gash said IRIS had contacted a cross section of over 500 randomly selected local respondents via telephone throughout the last week in June as part of the survey.

 

The full survey results are available for viewing on Council’s website www.shoalhaven.nsw.gov.au.

 

 

 

 

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